Help Center
FAQ
What is Qavyron™?
Qavyron™ is a home and household essentials brand offering practical, warm, and functional products designed for everyday living.
Who operates this website?
Qavyron™ is owned and operated by Guangzhou Qizhen Technology Co., Ltd.
How can I contact customer support?
You can contact us by email at service@qavyron.com or by phone at +86 13530201649 during our customer service hours: 8:00 AM – 10:00 PM.
How long does order processing take?
Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and holidays.
How long does shipping take?
Estimated delivery time is generally 5–15 business days, depending on destination, logistics conditions, and local carrier operations.
How can I track my order?
If tracking is available for your shipment, the tracking details will be sent to the email address provided at checkout once the order has been dispatched.
Can I return my order?
Yes. Please refer to our Return Policy for return eligibility, conditions, and the return request process.
What should I do if my package arrives damaged or incorrect?
Please contact us within 7 days of delivery at service@qavyron.com with your order number and photos of the issue so we can assist you promptly.
Where is your business located?
No. 502-347, self compiled, 5th floor, No. 188 Yueken Road, Tianhe District, Guangzhou City.