Return Policy

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Return Policy

Last updated: September 24, 2026

At Qavyron™, we want you to feel confident when shopping with us. If you are not satisfied with your order, you may request a return in accordance with the policy below.

1. Return Window

You may request a return within 30 days of the delivery date.

2. Return Eligibility

To be eligible for a return, items must generally:

  • Be unused or in acceptable condition
  • Be returned with original packaging where reasonably possible
  • Not be damaged due to misuse, improper handling, or abnormal wear after delivery
  • Be accompanied by proof of purchase or order number

3. Non-Returnable Items

Certain items may not be eligible for return where applicable, including:

  • Personalized or custom items
  • Items damaged by customer misuse
  • Items returned without prior approval when approval is required

4. How to Request a Return

To request a return, please contact us at service@qavyron.com with the following information:

  • Your order number
  • Your full name
  • The item(s) you want to return
  • The reason for the return
  • Photos if the item arrived damaged, defective, or incorrect

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We may request supporting photos so we can review the issue and offer an appropriate resolution.

6. Return Shipping Costs

If the return is due to customer preference, the customer may be responsible for return shipping costs. If the return is due to an incorrect, damaged, or defective item confirmed by us, we will work with you on an appropriate resolution.

7. Refunds

Once the returned item is received and inspected, we will notify you of the refund status. Approved refunds are generally issued to the original payment method within 5–10 business days, depending on the payment provider.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible. If the order has not yet been processed or shipped, we may be able to cancel it. Once an order has shipped, it may need to be handled under this Return Policy.

9. Contact Information

  • Brand: Qavyron™
  • Company: Guangzhou Qizhen Technology Co., Ltd.
  • Email: service@qavyron.com
  • Phone: +86 13530201649
  • Customer Service Hours: 8:00 AM – 10:00 PM
  • Address: No. 502-347, self compiled, 5th floor, No. 188 Yueken Road, Tianhe District, Guangzhou City
Qavyron™ is owned and operated by Guangzhou Qizhen Technology Co., Ltd. Please contact customer support before sending any return so we can provide the correct return instructions.